Privacy Policy

This Privacy Policy explains how NEON APP (“We”, “Us”, “Our”) collects, uses,stores, and protects your personal information when you use our mobile application, website,or services (“Platform”).

By using the Platform, you agree to the terms of this Privacy Policy.

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1. Information We Collect

a) Personal Information

We may collect:

• Name
• Email address
• Mobile number
• Date of birth / age confirmation
• Payment details (processed via third-party gateways only)

b) Non-Personal Information

• Device information
• IP address
• Browser type
• App usage data
• Log files and analytics

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2. Purpose of Data Collection

Your information may be used to:

• Create and manage user accounts
• Provide access to content and services
• Process subscriptions and payments
• Improve app performance and user experience
• Send service-related notifications
• Comply with legal obligations

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3. Data Sharing & Disclosure

We do not sell or rent personal data. Data may be shared only with:

• Payment gateway providers
• Cloud hosting & analytics providers
• Government authorities when legally required

All third parties are obligated to maintain confidentiality.

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4. Data Security

We use reasonable security practices as mandated under the Information Technology(Reasonable Security Practices and Procedures) Rules, 2011, including:

• Encrypted connections
• Secure servers
• Limited internal access

However, no system is completely secure, and we cannot guarantee absolute protection.

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5. Data Retention

Personal data is retained only as long as:

• Required to provide services
• Required by law or regulatory authorities

Users may request account deletion, subject to legal requirements.

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6. Children’s Privacy

• The Platform is not intended for children under 18 without parental supervision.
• We do not knowingly collect personal data from minors.

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7. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Improve user experience
• Analyse usage trends

Users can manage cookie preferences via device or browser settings.

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8. User Rights

You may:

• Access your personal data
• Request correction or deletion
• Withdraw consent (where applicable)

Requests can be sent to the Grievance Officer.

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9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the Platformindicates acceptance of the revised policy.